Refund Policy
Thank you for choosing OrganizeBlueOpen for your pizza cravings. This Refund Policy explains how we handle refunds, exchanges, and credits for orders placed through organizeblueopen.xyz. We are committed to your satisfaction and want to make the process clear, simple, and fair for all customers in United Kingdom and London, served from our location at 221B Baker Street, NW1 6XE. If you have any questions, please contact us at +44 20 7946 0958.
Last updated: October 13, 2025
Eligibility
Refunds are available for eligible orders within the timeframes described below. To qualify, you must have placed an order for a meal or beverage from our menu and encountered one of the following issues: incorrect items, cold or undercooked dishes, missing components, or quality concerns at delivery. We do not offer refunds for delays caused by external couriers beyond our control, but we will work to resolve the situation with you.
Refunds and Exchanges
For eligible orders, refunds are issued in the original payment method or as £ credits to your account. If you paid by card, the refund will appear on your statement within 3–7 business days after approval, depending on your bank. In some cases, refunds may take longer to process. If you requested an exchange instead of a refund, we will arrange a replacement item of equal value, subject to availability.
To request a refund or exchange, please contact our team at +44 20 7946 0958 with your order number, the name on the order, and a brief description of the issue. You may also initiate the request through your account on organizeblueopen.xyz. Please provide clear photos or details to help us assess your claim quickly.
Time Limits
Requests for refunds must be submitted within 14 days of delivery for food and beverages. For dine-in orders, refunds are available within 7 days of the visit date. For catering or bulk orders, please contact us within 21 days of delivery. After the specified window, refunds will be considered on a case-by-case basis at our discretion.
Delivery Issues
If your order arrives late or is incomplete, please notify us as soon as possible. We will review the delivery records, check the items delivered against your order, and determine a fair remedy. In some cases, a full or partial refund or a credit toward a future order may be issued. We may request supporting information such as delivery time, order number, and photos of the items received.
Non-Refundable Items
Some promotional offers, gift cards, or custom catering services may be non-refundable. If an exception is made, we will clearly state the policy at the time of purchase. For every order, we strive to provide accurate descriptions, so if you believe there is an error in pricing or included components, contact us within the above time limits for a review.
Credits and Promotions
Refund credits issued to your OrganizeBlueOpen account can be used toward future orders placed through organizeblueopen.xyz and will have an expiration date specified when granted. Credits are non-transferable and cannot be exchanged for cash. Promotional offers applied at the time of purchase may be adjusted if a refund is processed.
Privacy and Data
We handle personal data in accordance with our privacy practices. Any information you provide for a refund—such as order details or photos—will be used solely to process your request and to improve service quality. We do not share your payment information with third parties beyond the payment processor necessary to complete the transaction.
Contact Information
For questions about this policy or to begin a refund request, contact us at +44 20 7946 0958 or visit organizeblueopen.xyz. Our team is available to assist you from our location in London, United Kingdom at 221B Baker Street and postal code NW1 6XE. We aim to respond to all inquiries within 1–2 business days.
By placing an order with OrganizeBlueOpen, you agree to the terms described in this Refund Policy. This policy is applicable to all orders fulfilled by our site and its partner delivery services, and it governs any refunds, credits, or exchanges related to those orders.